OUR WEBSITE PRIVACY POLICY & COOKIES POLICY
This privacy statement explains the kinds of information Ribble Valley E-Bikes Ltd may obtain from or about you as a visitor to our website and pages on social media. We will also disclose how we may use that information.
We are committed to protecting your privacy. You do not need to give any personal information while visiting our website and its associated pages. However, to subscribe to our newsletter, it is necessary to add some details such as your name, address, and e-mail address. This information may be used to respond to your requests, queries and comments or to contact you via e-mail or to inform you of any new products or services we may offer. We will protect these details from being misused or being taken by users with unauthorised access. We will not pass your details onto to third parties without your permission.
We may ask different questions for different services, including competitions. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
By accessing our website and providing any personal details to us, you consent to the collection and use of the information following this privacy policy.
Services that currently require some form of sign up include:
Participation in competitions and/or promotions
Email newsletters from the Website
Entering into Bike Hire Agreements
How do we collect information from you?
IP Addresses
IP addresses are numbers that can uniquely identify a specific computer or other network devices on the internet from visitors to our Website. With this data, we can identify the location of our visitors and establish the number of visits and from where they are coming. We analyse this data for trend and statistics reasons.
Cookies
To collect user information we use third parties such as Google Analytics. This helps us to improve our Website. In other words, we use cookies to ensure we give you the best web experience.
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
– enabling a service to recognise your device so you don’t have to give the same information several times during one task
– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
– analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Ribble Valley E-Bikes :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*Ribble Valley E-Bikes uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number
Cookies set by Ribble Valley E-Bikes website
Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a ‘Referer’ i.e. another website where we may have a link, or an article about us. Expires on exit
Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. Ribble Valley E-Bikes do not control the dissemination of these cookies. You should check the third party websites for more information about these.
Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01200-426246 or via our contact us page link at the top of the page.